Warranty Policy - Banka Suppressor | BANKA-762-TiUpdated a month ago
Warranty Policy - Banka Suppressor | BANKA-762-Ti
Richmond Tactical and JMac-Customs (“Manufacturers”) warrant that the BANKA Suppressor is free from defects in materials and workmanship for the lifetime of the original retail purchaser, subject to the terms and limitations outlined below.
This warranty applies only to the original purchaser who has lawfully acquired the suppressor in compliance with all applicable federal, state, and local laws and regulations.
If a defect in materials or workmanship is confirmed, the Manufacturers will, at their sole discretion:
Repair the suppressor
Replace the suppressor with the same or comparable model
Replace defective components
This warranty applies only to the suppressor body and factory-installed components.
Proof of Ownership
Warranty claims require:
Proof of original purchase
Serial number verification
Compliance with all applicable ATF transfer and ownership requirements
The suppressor must be legally owned by the claimant.
Proper Use Requirement
The BANKA suppressor must be used:
Only with compatible firearms and calibers listed in product specifications
Only with approved mounting systems
In accordance with safe firearm handling practices
Note: Due to documented reliability concerns across the industry, Dead Air KeyMo mounting systems are not covered under this warranty.
Failure to follow proper installation procedures or the use of improper mounting systems may result in damage to the suppressor and void the warranty.
Approved Mounting Systems
The BANKA suppressor is designed to operate with:
JMac-Customs 360HD / 360HDM Facemount systems
JMac X37 interface
Other compatible 1.375-24 HUB mounting systems
Improper mounting, poor thread alignment, or use of incompatible mounting devices may result in suppressor damage and void the warranty.
Full-Auto Usage Rating
The titanium version of the BANKA suppressor is rated for limited full-auto use. The suppressor must not exceed 800°F. Responsible full-auto use with appropriate cooling intervals is expected.
Excessive or sustained full-automatic fire that results in damage due to heat stress, erosion, or structural fatigue is not covered under this warranty.
The 17-4 stainless steel version is rated for unrestricted full-auto use.
Cleaning & Maintenance
Recommended cleaning method:
Ultrasonic cleaning
Improper cleaning methods that damage coatings, welds, or internal structures may void the warranty.
Warranty Exclusions
This warranty does not cover damage resulting from:
Improper installation or mounting
Unauthorized modification or repair
Use with non-approved calibers
Use with non-concentric or damaged barrels
Improper alignment or baffle strikes
Use with reloaded, improperly loaded, or unsafe ammunition
Abuse, neglect, or misuse
Unauthorized modification or repair
Excessive full-auto fire beyond rated specifications
Normal cosmetic wear including finish wear
Heat discoloration from normal suppressor use
Catastrophic firearm failure
Baffle Strike Policy
Baffle strikes caused by:
Improper mounting
Barrel concentricity issues
Incorrect installation
Third-party mounting systems
are not considered manufacturing defects and may not be covered under warranty.
Manufacturers may offer paid repair services at their discretion.
Finish Warranty
Cerakote or heat-treated finishes are considered cosmetic finishes and are not covered under warranty for wear, discoloration, or heat-related changes.
Paid Repair Services
For damage not covered under warranty, Richmond Tactical and JMac-Customs offer paid repair services. We will provide a repair quote before any work is performed, and you can choose whether to proceed.
Liability Disclaimer
Richmond Tactical and JMac-Customs are not responsible for damage to host firearms, damage to accessories, personal injury, death, or property damage resulting from improper installation, misuse, negligent use of the product, or modification of the suppressor. Any modification, misuse, or use in violation of applicable law voids all warranties.
Legal Compliance
The owner is responsible for complying with all applicable federal, state, and local firearm and NFA regulations.
Nothing in this warranty alters or supersedes any requirements under applicable federal firearms laws.
Warranty service cannot be performed unless the suppressor is legally transferred and shipped in compliance with ATF regulations.
Warranty Service Process
Suppressors may not be shipped without prior authorization.
To initiate a warranty claim:
Contact JMac-Customs support https://www.jmac-customs.com/contact-form/
Provide proof of purchase and product serial number.
Include photos of the damage
Obtain a Return Merchandise Authorization (RMA) number before shipping.
Ship the product following all NFA and ATF guidelines for serialized items.
Shipping
The customer is responsible for all shipping costs associated with returning the product to the manufacturer for warranty inspection.
If the warranty claim is approved, the manufacturer will cover the cost of return shipping via standard ground service.
We strive to complete warranty repairs and return your suppressor within 2-3 weeks of receipt.
Contact Information
JMAC-Customs
Website: https://www.jmac-customs.com/contact-form/
Richmond Tactical